Refund policy
30 Day Money Back Guarantee
Every order is covered by our 30 Day Money Back Guarantee. Contact us within 30 days of receiving your order and we'll sort it out.
- Damaged or never arrived: we'll give you a full refund.
- Change of mind: we'll refund you, less a 20% restocking fee. Cases need to be returned unused, in their original packaging.
How to Make a Claim
Email us at support@acrylix.com.au with your order number and a quick note on what's happened. For damage claims, please include photos of the damage and the packaging.
Proof Required: Given the increase in AI and photo editing, we treat damage claims with healthy scepticism. We recommend recording yourself opening your package to verify any damage.
What counts as damage? Cracks, breaks, or major defects. Minor surface scratches don't count.
Pre-Orders
Pre-orders cannot be cancelled. We use pre-orders to estimate demand and pay our manufacturers – cancelling would be unfair to everyone else we work with.
What We Warrant
Our acrylic cases are fit for purpose: providing stylish protection and display for your collectables. They're UV resistant and protect your sealed collectables from dust and scratches.
What We Don't Warrant:
- If you drop it, it'll crack (and your collectable may be damaged).
- UV resistant doesn't mean your collectable should be exposed to the sun for an extended period of time.
- Magnetic closures come off with force – keep away from pets and kids.
We disclaim all other liability beyond providing a quality display case.
Processing Times
Refunds are processed within 10 Business Days, in line with our Terms of Service.
Australian Consumer Law
This policy operates alongside your rights under Australian Consumer Law for faulty goods.
Questions?
Get in touch – we're here to help fellow collectors protect their treasures responsibly.